Last updated: September 2025
These Terms of Service ("Terms") govern access to and use of the website krozan.com and the AI receptionist services provided by Krozan ("Krozan," "we," "us," or "our"), including the AI Receptionist (Pay As You Go), AI Front Office, and Enterprise service tiers (together, the "Services"). By accessing our website, requesting a call, signing up for a pilot, or using the Services, you agree to these Terms on behalf of yourself and the business you represent ("Customer," "you").
Krozan provides AI-powered agents that are configured to answer, book, reschedule, qualify, and follow up with a Customer's callers and contacts across phone calls, WhatsApp, and web chat. Services may include call answering and recording, transcription and summarization, appointment scheduling and calendar integration, lead qualification and routing, SMS confirmations and reminders, review requests, live escalation/handoff to a human team member, and analytics and reporting through a Customer dashboard, as further described on krozan.com and in the plan the Customer selects.
Krozan agents are configured to reflect each Customer's knowledge base, conversation flows, tone or dialect preferences, guardrails, and brand voice, and are connected to the Customer's chosen systems (such as calendar, CRM, phone lines, and WhatsApp Business). Customers are responsible for reviewing and testing their configured agent during the onboarding/pilot period before it is set to handle live calls, and for promptly flagging any inaccurate information, workflow, or behavior they want corrected.
Krozan offers the following plans, as described on krozan.com and subject to change with notice: AI Receptionist (Pay As You Go) — includes a number of free calls, after which calls are billed per call at the rate stated on our pricing page at the time of use; AI Front Office — a monthly subscription that includes a set number of calls, with additional calls billed per call at the rate stated on our pricing page; and Enterprise — custom pricing agreed separately with the Customer. Only real, answered calls handled by the Krozan agent count toward billed usage; spam calls and hang-ups before the agent engages are not charged. Fees are billed in the currency shown for the Customer's selected region (CAD for Canada, SAR for Saudi Arabia) unless otherwise agreed in writing. Customers are responsible for providing accurate billing information and for all charges incurred under their account.
Krozan's Pay As You Go and AI Front Office plans do not require a long-term contract. Customers may cancel at any time; cancellation takes effect at the end of the current billing period, and Krozan does not provide refunds for partial billing periods except where required by law. Enterprise plans are governed by the separately agreed terms in the applicable order form or master services agreement, which will govern in the event of any conflict with these Terms.
Krozan's Services are powered by artificial intelligence and are designed to closely follow the configuration, knowledge base, and guardrails set during onboarding. However, AI-generated responses may occasionally be inaccurate, incomplete, or fail to fully understand a caller's intent. Krozan agents are configured to disclose that a call may be recorded and is being handled by an AI assistant, and to escalate calls that are complex, urgent, or fall outside their configured scope to a human team member where such handoff has been configured by the Customer. Customers are responsible for reviewing agent behavior during onboarding and ongoing use, and for promptly notifying Krozan of any issues. Krozan does not guarantee that the Services will be error-free, uninterrupted, or achieve any specific business outcome (such as a specific increase in booked appointments or revenue).
The Customer is responsible for: providing accurate information about their business, services, and policies for the AI agent to use; ensuring their own use of the Services, and their own communications with their customers or callers, complies with applicable law, including laws governing call recording, consent, telemarketing, and data protection in the jurisdictions where they operate; and maintaining the accuracy of any connected systems (calendar, CRM, phone lines, WhatsApp Business) used by the Services.
The Services include recording, transcription, and analysis of calls and messages handled by Krozan agents on behalf of the Customer. The Customer is responsible for ensuring that call recording and AI handling of their business communications complies with applicable consent and recording laws in the jurisdictions where their callers are located; Krozan's agents are configured to provide a recording/AI disclosure at the start of each call to support this, but Krozan is not responsible for a Customer's independent legal obligations regarding consent.
Krozan retains all rights, title, and interest in and to the Krozan platform, software, AI models, and underlying technology. Customer retains all rights to its own business content, knowledge base materials, and brand assets provided to configure its agent. Krozan may use aggregated, de-identified data derived from the use of the Services to improve and train its AI systems.
Each party agrees to keep confidential any non-public business, technical, or customer information disclosed by the other party in connection with the Services, and to use such information solely to perform its obligations under these Terms.
To the maximum extent permitted by law, Krozan will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of revenue, profits, or business opportunities, arising from or related to use of the Services, even if advised of the possibility of such damages. Krozan's total liability arising out of or related to these Terms or the Services will not exceed the amount paid by the Customer to Krozan in the three (3) months preceding the event giving rise to the claim.
The Services are provided "as is" and "as available." Krozan disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.
Krozan may suspend or terminate access to the Services if a Customer breaches these Terms, fails to pay applicable fees, or misuses the Services. Either party may terminate a Pay As You Go or AI Front Office subscription as described in Section 4.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, for Customers contracting with Krozan's Canadian entity, or by the laws of the Kingdom of Saudi Arabia, for Customers contracting with Krozan's Saudi Arabia entity, as applicable based on the Customer's selected region, without regard to conflict-of-law principles.
We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to info@krozan.com.